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Legal Area

Terms & Conditions of use

 

Welcome to our site ("ladycoventry.com").  These terms and conditions (the “Terms and Conditions of Use”) govern the access to and use of ladycoventry.com, our “Service”. By using our Service, you agree to comply with and be bound by these Terms and Conditions of Use. If you do not agree to these Terms and Conditions of Use, please do not use our Service.

 

  1. GENERAL

ladycoventry.com is the property of Lady Coventry, a company having its registered office at the Rouwenhofstraat 20, 6701 BB Wageningen, Netherlands. We may be contacted at info@ladycoventry.com for any issues related to our legal policies.

 

  1. OTHER SERVICE POLICIES

Please review our policies (collectively, the “Service Policies"). In event of access and use you agree to be bound by the following terms and conditions:

Terms and Conditions of Use (This section informs you on the legal terms and conditions of access to and use of the Service.)

Privacy Policy (This section informs you on the legal terms and conditions regarding the collection and use of your personal information while you access and use the Service. This section includes our Cookie Policy)

By purchasing something from us, in addition to above, you agree to be bound by the following terms and conditions:

Terms and Conditions of Sale (This section informs you on the legal terms and conditions on which we sell any of our products listed on our Service, to you.)

Return Policy  (This section informs you on the legal terms and conditions that apply when you have purchased a product  listed on our Service and would like to exchange or return this product.) 

All Service Policies are incorporated in these General Terms and Conditions of Use by above reference as well as by scrolling down in this document, therefore, apply to your access to, use of and purchase of products from our Service. If you do not agree to our Service Policies, please do not use our Service.

We reserve the right to make changes to the Service and the Service Policies at any time.

If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

All information provided in the Customer Care area is based on our Service Policies.

 

  1. PERSONAL USE ONLY

The access to and use of ladycoventry.com, including display of web pages, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of our Service and its contents. We shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

In this regard we also reserve the right to refuse any order you place with us. We may, in our sole discretion limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

 

  1. COPYRIGHT

All Content included on this Service, including but not not limited to, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Lady Coventry and is protected by national and international copyright and other intellectual property laws. You agree not to, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without our prior express written consent.

Lady Coventry shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Lady Coventry shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Lady Coventry shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

 

  1. COPYRIGHT COMPLAINTS

We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at info@ladycoventry.com.

 

  1. LINKS TO OTHER WEB SITES

Our Service may provide hyperlinks to third party websites (“Third Party Websites"). Lady Coventry does not operate, control, endorse or guarantee any Third Party Websites. You agree that Lady Coventry is not responsible for any content, services and/or products provided by any Third Party Website, nor is Lady Coventry responsible for any practice followed by such Third Party Website, including the collection and processing of personal data of their users. When you access any Third Party Website through a hyperlink posted on our Service, please carefully read the terms and conditions of use, privacy policy and other policies of such Third Party Website. Our Service Policies do not apply to any Third Party Website.

We provide hyperlinks to Third Party Websites only for the convenience of its users. By providing hyperlinks to Third Party Websites, we do not recommend that its users access these web sites and we do not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.

 

  1. THIRD-PARTY TOOLS

We may provide you with access to third-party tools. Although we practice reasonable care while considering and choosing the tools we include,  we neither monitor nor control these tools.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

This section in any case refers to Freshdesk, our Customer Care solution and MailChimp, our newsletter service. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms & Conditions of Use.

 

  1. DISCLAIMER ON CONTENT

We cannot warrant that the Contents of this Service are appropriate or lawful in other Countries outside EU. However, in the event that such Contents are deemed to be unlawful or illegal in some of these Countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you that your use of the Service provided by ladycoventry.com shall be your exclusive and personal responsibility.

We attempt to be as accurate as possible with the Content we provide throughout our Service. However, we can not ensure that the Content of the Service is accurate and does not contain any incorrect or out-of-date information. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice, including after you have submitted your order. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and inform you of the canceled order.

We cannot be held liable for the accuracy and completeness of the Content, except in relation to liability for tort, including gross negligence and as otherwise provided for by the law.

We cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please contact info@ladycoventry.com. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow our Service to operate without any suspensions, interruptions or discontinuity due to updating the web site.

We have adopted adequate technical and organisational security measures to protect services on ladycoventry.com, integrity of data and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of our Service, and to avoid unauthorized or unlawful access to such data and information. For more information see our Privacy Policy.

 

  1. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms & Conditions of Use, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

  1. TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms & Conditions of Use are effective unless and until terminated by either you or us.

You may terminate these Terms & Conditions of Use at any time by Contacting Us that you no longer wish to use our Service, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms & Conditions of Use, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Service (or any part thereof).

 

  1. GOVERNING LAW

These Terms & Conditions of Use and any separate agreements whereby we provide you Services shall be governed exclusively by Dutch law.

 

  1. QUESTIONS AND CONTACT INFORMATION

If you have any question regarding these Terms and Conditions of Use or one of our other Service Policies, please contact us at info@ladycoventry.com.

 

 Privacy Policy

Welcome to our site ("ladycoventry.com"). Please read our Privacy Policy carefully. This Privacy Policy applies whenever you access our website and, more generally, whenever you navigate through it and use its services, regardless of whether you purchase products. Please also read, if you have not already done so, our other Service Policies.

 

  1. GENERAL

ladycoventry.com is the property of Lady Coventry, a company having its registered office at the Rouwenhofstraat 20, 6701 BB Wageningen, Netherlands. We may be contacted at info@ladycoventry.com for any issues related to our legal policies.

 

  1. OUR POLICY

We respect users’ rights to be informed with regard to data collection and to other operations to process their personal data. In using data that may directly or indirectly identify you personally, we will apply a principle of strict necessity. For this reason, we have designed our Service in such a way that the use of your personal data will be kept to a minimum.

This Privacy Policy provides you with all information needed to understand how we collect and use data which identify ladycoventry.com's users. For further information on our Privacy Policy, please contact us at info@ladycoventry.com.

 

  1. WHAT INFORMATION IS COLLECTED
  • When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
  • When you register to our Service, by creating an account, we collect the personal information you give us such as your name, address and email address and phone number (optional).
  • When you require assistance from our Customer Care, we collect the personal information you give us such as your name, email address and phone number (optional).
  • When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
  • When you subscribe to our Newsletter, we collect your email address.

Your personal data is mainly processed electronically.

 

  1. WHO COLLECTS YOUR PERSONAL DATA AND FOR WHAT PURPOSES

Your personal data is collected and processed by Lady Coventry for purposes which are strictly connected to the use of the web site, its services and to the purchase of products on the web site.

 

  1. CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no (opt-in/opt-out).

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@ladycoventry.com.

In any case, we wish to inform you that we guarantee that users may exercise, at any time and without having to state their reasoning, their right not to receive future communications connected to particular services upon request.

 

  1. AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

  1. DISCLOSURE

Your personal data will not be disclosed to third parties for purposes not permitted by law or without your express consent. In addition to companies acting as data processors, your data will also be available to independent third party data controllers for purposes that are related and in addition to the granting of the Services requested by the user (for example, for transactions relating to purchases). 

Additionally, your data may be disclosed to the police or to judicial authorities, in accordance with the law and upon formal request from those parties. In these cases, your consent is not necessary.

 

  1. TO WHICH THIRD PARTIES YOUR PERSONAL DATA MAY BE DISCLOSED

In general, the third party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the Services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our Service or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions of Use.

 

  1. YOUR RIGHT TO ACCESS DATA

You always have the right to ask us a confirmation of whether or not personal data concerning you exists, even if it has not yet been recorded, and to have such data communicated to you in an intelligible way. You also have the right to obtain information from us regarding the source of your personal data; the purpose and method of processing your personal data; the logic applied for processing completed with the assistance of electronic instruments; the identification information of the owner and supervisors of the processing; the indication of individuals or classes of individuals to whom personal data may be communicated or who could become aware of it, such as, for example, supervisors or staff involved in processing. Part of this information is contained in our Privacy Policy, for more information please contact info@ladycoventry.com

You always have the right to obtain from us:

  • the updating, correction or, when you have an interest in such, the integration of your personal data;
  • deletion, transformation into an anonymous form or blocking of your personal data which has been unlawfully processed, including data which does not need to be stored for the purposes for which it was collected or subsequently processed;
  • the confirmation that the operations under letters a) and b) have been reported (together with the contents of the same) to whom the data was disclosed or disseminated, except when it becomes impossible or if the means used are clearly disproportionate to the right’s protection. 

You are nevertheless entitled to object, in whole or in part:

  • for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which it was collected;
  • to the processing of your personal data for advertising or direct marketing purposes or in order to carry out marketing research or commercial communications.

 

  1. SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

  1. STORE SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. 

Nevertheless, we cannot guarantee to our users that the security measures adopted for the protection of the web site and for data and information transmission on ladycoventry.com will limit or exclude any risk of unauthorized access or of loss of data. It is advisable that your computer be provided with software that protect network data transmission/receipt (such as updated antivirus systems) and that your Internet service provider takes appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).

 

  1. PAYMENT SECURITY

On our Service each purchase is made with the maximum security thanks to the use of the most advanced technological and coding systems (SSL).

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Policy  here.

 

  1. LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Please also see our Terms and Conditions of Use in this regard.

 

  1. COOKIE POLICY

What Are Cookies?

Cookies are small text files which are downloaded to your computer or mobile device by your browser when you visit a website. These files are then sent back to the website every time you return so that your user personal settings can be recognized. Cookies help to improve your website browsing experience, as well as to provide information to the owners of the website, usually for customization, statistics or advertising purposes. 

Which Type of Cookies Are Used On This Site?

  1. Technical/Browsing Cookies – These enable our website to function correctly and to allow you to view it correctly on your screen. They recognize your country and so will direct you to the relevant country website. They will also permit you to create an account, login and manage your orders whilst browsing the website
  2. Functional Cookies – These cookies enable the website to recognize you (if you allow them to by clicking the request “remember me”, whenever you access the website so that you do not have to continually type in your login details. They will enable to carry on shopping with the same items in your cart if you have not removed them from your previous browsing session. This type of cookie is not essential to the website function but it does improve the browsing experience.
  3. Analytical Cookies – These cookies are used to carry out statistical analysis of how users use our website through computers and mobile devices. The results are processed in an anonymous way and for statistical purposes only

Here is a list of the most important cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

  • _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
  • _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
  • cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  • _secure_session_id, unique token, sessional
  • storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Please note that this list may not be exclusive.

How can you disable Disable Cookies?

The majority of browsers are configured to accept, control or potentially disable cookies through the settings. You could also go to allaboutcookies.org, youronlinechoices.eu (Europa) or aboutads.info/choices (United states) for more information on disabling cookies.

We nevertheless remind you that disabling navigation or functional cookies may affect the functioning of the website and/or limit the Service we offer.

 

  1. CHANGES TO THIS PRIVACY POLICY

As pointed out in our Terms and Conditions of Use,we reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

  1. GOVERNING LAW

This Privacy Policy is governed by Dutch law.

 

  1. QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@ladycoventry.com.

 

Terms & Conditions of sale

Welcome to our site ("ladycoventry.com").  These terms and conditions ( “Terms and Conditions of Sale”) informs you on the legal terms and conditions on which we sell any of the products (Products) listed on our our Service to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and Conditions of Sale and the other documents included in our Service Policies. If you do not agree to these Service Policies,  you should not order any products from our site.

 

  1. GENERAL

ladyoventry.com is the property of Lady Coventry, a company having its registered office at the Rouwenhofstraat 20, 6701 BB Wageningen, Netherlands

Our Chamber of Commerce registration number: 63511355

We may be contacted at info@ladycoventry.com for any issues related to our legal policies. For other legal information, go to our Service Policies.

If you need any assistance regarding ordering, shipping, refunds and returning products purchased on our Service, please go to our Customer Care section or Contact Us.

 

  1. OUR PRODUCTS

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

Although we have made every effort to be as accurate as possible, sizes and measurements may vary.

The packaging of the Products may vary from that shown on images on our site.

 

  1. SHIPPING

Shipping charges are not included in the Product price. The shipping charges are listed below:

Within the Netherlands 5.- Euros

Within the EU 10.- Euros

Rest of the world 24.- Euros

Please go to the Customer Care area and read the Shipping section in this regard. Please read these section carefully before placing your order. The information provided in these sections forms an integrated part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

 

  1. DUTIES AND TAXES

Shipments to EU countries:

For shipments with a destination within the EU VAT area, VAT is included in the Product price. No customs duties apply. The VAT amount calculated is, as in compliance with the applicable Regulations, the Dutch VAT percentage.

 

Shipment to Non EU countries:

For shipments with a destination outside the EU, duties and VAT are not included in the price, nor will these expenses be included at the time of checkout.

There may be local duties and taxes incurred on your order depending on the destination country. You may be required to pay these import duties and taxes to the courier on delivery. Please contact your local customs office for further information.

 

  1. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

To order products from our website, please use the following instructions:

  1. When on the page for the particular product you want to order, please select a size and click the ‘Pre Order’ or ‘Add To Bag button’.
  2. Once you have chosen all of the products you would like to order, click the ‘My Bag’ button in the top right corner.
  3. Once on your Shopping Bag page, please click the ‘Checkout’ button. You will then either be asked to sign in if you have already ordered and enter a few necessary details if you are a new customer. Click the relevant ‘Checkout’ button.
  4. On the Checkout page, please enter or verify the necessary shipping address details, before clicking ‘Continue to shipping method’. Your order contents will be visible either on the right side of your screen (PC) or on top under the ‘Show order summary’ tab (Mobile), during the whole Checkout process.
  5. Then please choose your shipping method, before clicking ‘Continue to payment method’. Here you can also provide an alternative billing address if needed.
  6. Please select your payment method of choice, fill in the necessary information if any and click the ‘Complete Order’ button, which will initiate sending your order to be processed.

 

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

 

  1. ORDER ACCEPTANCE AND CANCELLATION

Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled.

 

If we exercise our right to cancel your order we will notify you within 7 days.

 

  1. WITHDRAWAL PERIOD

As defined by law, in the case of sales contracts (distance selling), the withdrawal period should expire after 14 days from the day on which the consumer or a third party, other than the carrier and indicated by the consumer, acquires physical possession of the goods.

 

For some of our Products, we work with a Pre Order system. This means that items are produced purely based on your request. Once the order period is closed and the pre-orders are accepted we will not be able to make changes to the order. This includes size changes, style changes, quantities, etc. We will try to accommodate late pre-order requests, but this is purely at our discretion.

 

By law you are also allowed to withdraw your order before you acquires physical possession of the goods. Please take in account that one of our company goals is to reduce waist, so if possible be so kind to cancel your order within the order period.

 

Products that are customized for you, are by law explicitly excluded from these withdrawal provisions as set out above.

 

For more information please see our Return Policy.

 

  1. PAYMENT

You can only pay for Products using a credit card or by using PayPal. We accept the following cards: Visa, MasterCard and American Express. Payment for the Products and all applicable delivery charges is in advance.

If you order a pre-order Product, you will be required to pay fifty percent (50%) of the amount due as a deposit at the time you place your order. This amount is exclusive of any shipping fees. We will charge the remaining fifty percent (50%) of the amount due, plus shipping fees as the Product is ready for shipment.

For Products available for immediate shipping, you will be required to pay the full amount due, plus shipping fees and any applicable taxes.

 Currency

For the time being, all payments will be due in the € (Euro) currency.

 

  1. LIABILITY

Lady Coventry accepts no liability for damage as a consequence of the use of the products delivered by it, unless the damage is caused by tort (including gross negligence) of Lady Coventry.

Only damage caused as a direct result of this tortious act is eligible for compensation.

In any case the liability of Lady Coventry is limited to compensation to the maximum of the invoice value of the agreement, at least to that part of the agreement to which the liability relates.

We only supply the Products for private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

The stipulation in this article leaves the mandatory lawful stipulations with regard to consumers unaffected.

 

  1. EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, or large and unusual fluctuations in the price of cotton, wool, silk and other component parts of the Product.

 

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

  1. we will contact you as soon as reasonably possible to notify you; and
  2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

 

  1. GOVERNING LAW AND CHOICE OF FORUM

These Terms & Conditions of Sale and any separate agreements whereby we provide you Services shall be governed exclusively by Dutch law.

 

  1. CHANGES TO THESE TERMS AND CONDITIONS OF SALE

As pointed out in our Terms and Conditions of Use, we reserve the right to modify these terms at any time, so please review it frequently. The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on our Service.

 

  1. QUESTIONS AND CONTACT INFORMATION

If you have any question regarding these Terms and Conditions of Sale or one of our other Service Policies, please contact us at info@ladycoventry.com.

 

Return policy

Welcome to our site ("ladycoventry.com").   This section ( “Return Policy”) informs you on the legal terms and conditions that apply when you have purchased a product  listed on our Service and would like to exchange or return this product.

These Return Policy will apply to any contract between us for the sale of Products to you (Contract). Please read these Policy carefully and make sure that you understand it, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by this Return Policy and the other documents included in our Service Policies. If you do not agree to these Service Policies,  you should not order any products from our site.

 

  1. GENERAL

ladyoventry.com is the property of Lady Coventry, a company having its registered office at the Rouwenhofstraat 20, 6701 BB Wageningen, Netherlands

We may be contacted at info@ladycoventry.com for any issues related to our legal policies. For other legal information, go to our Service Policies.

 

  1. RETURN PERIOD

As defined by law, in the case of sales contracts (distance selling), you have a period of 14 (fourteen) working days in which you may return the Products. Starting the day after you, or a third party, other than the carrier and indicated by you, acquires physical possession of the goods.

If this period expires during the Weekend or on a Holiday, then the waiting period lasts until the end of the next business day.

 

  1. RETURN REQUIREMENTS

Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including hanging tags. Please note that the packaging is considered as an integrated part of the product.

Any returned products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by us.

 

  1. FAULTY PRODUCTS

Products that are received damaged or become damaged by a manufacturing fault within six (6) months of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. Lady Coventry will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.

Damaged or faulty products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a product cannot be replaced or repaired, you are entitled to a full refund within the six (6) month period.

 

  1. CHANGES TO THIS RETURN POLICY

As pointed out in our Terms and Conditions of Use, we reserve the right to modify these terms at any time, so please review it frequently. The Return Policy may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on our Service.

 

  1. QUESTIONS AND CONTACT INFORMATION

If you have any question regarding this Return Policy or one of our other Service Policies, please contact us at info@ladycoventry.com.

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